Privacy Policy

Effective Date: 01/11/2025

Ultracare Hospice and Palliative Care (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information from our patients, families, donors, and website visitors.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and other contact details.

• Medical Information: Health-related information necessary for hospice and palliative care services.

• Financial Information: Payment details, insurance information, and billing data.

• Non-Personal Information: IP addresses, browser type, and website usage information collected automatically.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide hospice and palliative care services.

• To process payments and manage billing.

• To respond to inquiries and requests.

• To improve website functionality and services.

• To comply with legal and regulatory requirements.

3. How We Protect Your Information

We prioritize the security of your personal information by implementing:

• Secure data storage and encryption methods.

• Restricted access to personal information, limited to authorized personnel only.

• Regular monitoring of systems for vulnerabilities and unauthorized access.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your information with:

• Healthcare Providers: To ensure coordinated care.

• Service Providers: For billing, IT, and operational support.

• Legal or Regulatory Authorities: When required to comply with laws or legal processes.

5. Your Privacy Rights

You have the right to:

• Access and review your personal information.

• Request corrections to inaccurate or incomplete information.

• Request that we delete certain personal information (subject to legal or operational requirements).

• Opt out of receiving marketing or promotional communications.

To exercise your rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve your browsing experience. You can modify your browser settings to decline cookies if preferred.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. Ultracare Hospice and Palliative Care is not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ultracare Hospice and Palliative Care
970 N. Tustin Ave, Suite 101
Anaheim, CA 92807
Phone: (714) 603-7613
Email: connect@uchospiceteam.com

This policy complies with general privacy standards, but it’s advisable to have it reviewed by a legal professional to ensure compliance with local, state, and federal regulations (e.g., HIPAA). Let me know if you’d like further customization!

SMS consent and phone numbers provided for SMS purposes will not be shared with any third parties or affiliates tor marketing purposes.

Terms and conditions:

1 - SMS Consent communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes

2- Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or otters (iT applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at (Time]. Reply STOP to opt out of SMS messaging at any time."

3 - Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4 - Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier's pricing plan, These fees may vary it the message is sent domestically or internationally.

5 - Oot-in method:
You may opt-in to receive SMS messages from [Company Name] in the following ways:

• Verbally, during a conversation

• By submitting an online form

• By tilling out a paper form

6 - Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message vou receive. Alternatively, you can contact us directly to request removal from our messaging list.

7 - Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

• Additional Options:
  If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8 - Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our [Privacy Policyl and [Terms and Conditions] pages.

• Message frequency may vary

If you require further assistance, you can reach us through various channels at your convenience:

Visit our website at support.ringcentral.com for easv-to-follow steps.
Chat with us again.
Call us at 888-898-4591 (Option 3).
Thank you for choosing RingCentral as your communications provider! If you have any questions. please let me know.